Chat with the team
Use Cashmo live chat for help, and ask for a case reference if your query needs follow-up.
Contact information
Ways to reach Cashmo
Ways to reach Cashmo Casino
Cashmo support offers live chat, email and call-back. Use the published contact details below and avoid sharing sensitive information outside a secure support route.
Send an email
Write to info@cashmo.casino and keep a copy of your message and any reply.
Raise a complaint
Ask Cashmo to record your concern as a formal complaint and explain the next step in its process.
Live chat
Cashmo Casino live chat: get ready to talk
Explain your query clearly
State the issue and what you need help with. Ask what happens next, whether anything else is required and how to refer to the conversation later.
- Sign in if prompted.
- Never share your password, security codes or full card details.
- Request a case reference for follow-up.
- Keep a note of the agreed next step.
Email Cashmo support
Email Cashmo support
Use a clear subject line
Email info@cashmo.casino with a brief account of the issue, relevant dates and one clear question. Check attachments and remove private details that are not needed.
When support is available
Cashmo Casino customer service hours
| Channel detail | Published information |
|---|---|
| Live chat | The days and times the channel is staffed. |
| No separate timezone is published. | |
| Reply time | Guaranteed response times are not published. |
| Call-back | Request a call-back through Cashmo support. |
Live chat is listed as available 24/7. Cashmo does not publish guaranteed response times for email or call-backs, so keep your message and any reference for follow-up.
Enquiry outline
Prepare a message
Choose a topic and make your question specific. Keep the outline private until you send it through a Cashmo contact channel.
Do not include passwords, one-time codes or full payment details in your first message.
Help with common issues
Cashmo Casino help topics
Complaints
Make a complaint and escalate
- 01
Describe what went wrong
Include relevant dates, transaction references and a clear account of the issue.
- 02
Request the complaints process
Ask for a complaint reference, the applicable rule and details of the next review stage.
- 03
Keep the decision
Save the written outcome and check any further route with the relevant organisation.
Independent support
UK help and support organisations
| Organisation | Contact | What they offer |
|---|---|---|
| GamCare | 0808 8020 133 | Free support through the National Gambling Helpline. |
| GAMSTOP | GAMSTOP | Self-exclusion from online gambling companies licensed in Great Britain. |
| BeGambleAware | BeGambleAware | Information and support for people affected by gambling harm. |
These organisations offer independent support. Contact Cashmo for account queries; use the relevant organisation for gambling support or self-exclusion.
Need an answer?
Cashmo Casino contact FAQ
What should I include in a Cashmo Casino support message?
Add relevant dates, a brief description and one clear question. Keep passwords, security codes and unnecessary personal information out of your message.
What is Cashmo Casino’s support email?
Email info@cashmo.casino. Cashmo also lists 24/7 live chat and call-back as support channels.
Can I get help through Cashmo Casino live chat?
Yes. Live chat is listed as available 24/7; ask the agent for a reference if your query needs follow-up.
Where can I get independent gambling support?
In the United Kingdom, call GamCare’s National Gambling Helpline on 0808 8020 133 or visit BeGambleAware for support information. GAMSTOP provides self-exclusion.
More help
Related information
Cashmo Casino contact: support channels and complaints
How to contact Cashmo Casino support
Cashmo support is available through 24/7 live chat, email and call-back. You can also use the help area or contact form for account, payment and general Cashmo help.
Email info@cashmo.casino. No telephone number is published in the available information; request a call-back through Cashmo instead.
Cashmo Casino live chat hours
Cashmo live chat is listed as available 24/7, including for players in the United Kingdom. It is a direct option for questions about an account or payment.
Cashmo does not publish guaranteed response times for email, contact forms or call-backs. Keep your original message and any support reference so you can follow up.
Cashmo customer service response times
Cashmo customer service may ask you to verify account details before discussing an account, withdrawal or payment query. Never send passwords or full payment-card details; use a secure support route and provide only what is requested.
Be ready for standard UK identity checks. Cashmo may require identity and address documents, proof that a payment method belongs to you, or source-of-funds information. Verification is required before withdrawals.
Cashmo FAQ and common questions
The Cashmo help area can assist with routine questions about deposits, withdrawals, account access, verification and safer gambling tools. The minimum withdrawal is £10; other limits are shown in the cashier and may vary by method.
The welcome offer is up to £500 across first 3 deposits. The minimum deposit is £10, wagering is 40x and validity is 30 days. Check the offer terms before opting in.
Escalating a Cashmo complaint
If support has not resolved your issue, ask for it to be handled as a formal complaint and request details of the next stage. Include relevant dates, transaction references and a clear description of the resolution you want.
Keep copies of replies and use one support conversation where possible, so the history stays clear. Cashmo’s listed UK Gambling Commission licence, Account 2091 and Licence ID 002091-R-104264-033, was surrendered on 5 September 2023; it is not active.